Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the confirmation email or receipt for proof of purchase.

To start a return, you can contact us at naturalistsguild@gmail.com or request a return through your account at the following link. 

If your return is accepted, return instructions and next steps will be provided over email. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at naturalistsguild@gmail.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS AND NON-REFUNDABLE ITEMS
Unfortunately, we cannot accept returns on sale items, gift cards, or digital downloads. 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

IMPORT DUTIES

In the case of a full refund, all import duties paid on checkout will be refunded with the product refund. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and the item has been received, please contact us at naturalistsguild@gmail.com.